Guest Satisfaction Survey

Thank you for staying at the Emory Conference Center Hotel and the Emory Inn. We certainly hope that you have experienced a hospitable stay during your visit to the Emory area, and Atlanta. Once you have experienced our accommodations, we hope that you will return again and again.

Please take a moment to complete our Guest Satisfaction Survey about your experiences at the hotel. Your comments are very important to us as we strive to provide even better friendly, efficient service, in a cleaner and more comfortable environment.

Privacy is important to us and your personal information and comments will be kept confidential.

We look forward to welcoming you back to the Emory Conference Center Hotel and the Emory Inn soon.

Sincerely,


Kathryn Johnson
General Manager

Guest Satisfaction Survey Form
Guest name: *
Email Address: *
Room Number: *
Arrival Date: *
Departure Date: *
Please complete all that apply:
Guest Room/Bath	Excellent	Good	Fair	Poor
Overall Cleanliness
Overall Condition
Television
Heating/Air Conditioning
Water Temperature/Pressure
Services	Excellent	Good	Fair	Poor
Reservations
Checkin
Checkout
Bellman/Van Driver
Parking
Internet
Telephone
Banquets	Excellent	Good	Fair	Poor
Service/Attitude/Appearance
Quality of Food/Beverage
The Dining Room	Excellent	Good	Fair	Poor
Service/Attitude/Appearance
Quality of Food/Beverage
The Club Room	Excellent	Good	Fair	Poor
Service/Attitude/Appearance
Quality of Food/Beverage
Room Service	Excellent	Good	Fair	Poor
Service/Attitude/Appearance
Quality of Food
Timeliness
Overall Experience	Excellent	Good	Fair	Poor
Overall, how would you rate our hotel?
Overall, how would you rate our staff?
Did our staff:	Always	Sometimes	Rarely	Never
Acknowledge you immediately with a smile?
Respond to your need for assistance?
Maintain a professional attitude and appearance?

General Questions:
Was everything in working order?
Yes	No
If in the area, would you choose to stay with us again?
Yes	No
What was the purpose of your visit?
Business	Pleasure	Group
What was the primary reason for selecting our hotel?
Advertising	Returning Guest
Location	Corporate Policy	Other
Have you stayed with us before?
Yes	No
Would you recommend our hotel to a friend or business associate?
Yes	No
Staff members who were especially helpful:
Comments/Suggestions:
Please type the number below to verify your submission: *